Help & queries

At Dirt&Denim, we provide a genuine, no-shame shopping experience for lovers of dirty and worn clothes. Here you will find straightforward answers about how we package, post, and care for your orders with absolute discretion.

Frequently asked questions

We believe in full transparency and zero judgment. From how our pieces are worn to our discreet delivery methods, find everything you need to know below.

How worn or dirty are the clothes?

Our items are genuinely worn and left unwashed so they preserve their natural scent and authentic character. Each product listing provides clear photos and detailed descriptions so you know exactly what to expect.

Who wears the clothes on Dirt&Denim?

All garments are worn exclusively by our two sisters and our best friend based in Kent. Every listing specifies the wearer, fit, and size to help you pick the right match.

How are items sealed before postage?

Hygiene and preservation matter. Every single worn item is carefully packed and sealed inside an airtight bag immediately after wear to lock in scent and protect your item in transit.

Will the packaging be discreet?

Absolutely. We follow a strict no-shame policy. All parcels are sent in completely plain, unbranded packaging with no labels or hints of what is inside.

What delivery services do you use?

We post securely across the UK using Royal Mail, Evri, DPD or InPost lockers, giving you fast, convenient, and private delivery choices.

What is your returns policy?

Due to the intimate, personal nature of unwashed worn garments, we operate a strict policy of no refunds or returns. Please inspect the photos and descriptions carefully before completing your purchase.

Ready to browse the collection?

Explore our authentic worn pieces in a judgment-free shop. Fast, confidential delivery straight to your door.